Loveland Innovations
  • 13-Mar-2019 to 15-Apr-2019 (MST)
  • Pleasant Grove, UT, USA
  • $14-$16 DOE
  • Salary
  • Full Time

Yes


Loveland Innovations

Job Title:         Customer Support Representative

Reports to:     Customer Experience Manager

Job Type:        Full-time

Loveland Innovations is a startup company with a soul. We work hard and are very passionate about what we're doing.  We foster a strong work and home life balance; family is important to us. This is a unique opportunity to work with some of the coolest technology around at a well-funded startup that has a proven management team and fantastic success working together.

The Customer Support Representative is responsible for providing world class customer service to our professional users.  This includes answering questions about our app and capabilities, assisting with basic troubleshooting of issues that may arise. along with proactive outreach to our customers to ensure satisfaction of the product.  You will do this by using excellent, in-depth knowledge of the company products and programs as well as communicating effectively with our sales and development departments.  The right candidate for this position will be professional and inclined to learn new procedures quickly. This candidate will be filling our Wednesday through Sunday shift with the ability to work from home on the weekends.

Job Responsibilities:

  • Support customers with use of company-built app and program through inbound calls
  • Assist customers with questions about the program and basic troubleshooting steps
  • Build sustainable customer relationships and trust through interactive communication
  • Retain customers through strong listening and critical thinking skills. Show the customer you are willing to go the extra mile.
  • Communicate effectively between customer, sales, and development to help improve our platform
  • Outbound calls to existing customers periodically to promote customer relationships and ensure satisfaction with our product
  • Assistance with projects when necessary
  • Shift is Wednesday through Sunday (candidate will have the ability to work from home on the weekends)

Job Requirements:

  • High school diploma or equivalent
  • 1-2 years call center experience
  • Skillful with computers (i.e. Excel, Word, Outlook, website navigation)
  • Requires basic software knowledge and the ability to pick up new technology quickly
  • Highly organized approach and strong project management skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Strong interpersonal skills
  • An interest in drones and flying drones a plus

Compensation & Benefits:

  • Medical and dental insurance (80% of the premiums paid by the company)
  • Generous PTO allocations
  • Snacks and beverages

No relocation assistance is available. All job offers are contingent on a background check that complies with the law.

 

Loveland Innovations
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In Compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation
in order to apply for a position with our organization, please call 385-498-0800 or e-mail HR@lovelandinnovations.com.

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